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Privacy Notice


We value your privacy here at Rentpad. This Privacy Notice is intended to inform you regarding our policies with respect to the collection, use, and disclosure of your Personal Data in relation to processing activities that may be performed through our website. Rentpad employs reasonable measures to protect your Personal Data in accordance with the Data Privacy Act of 2102, its Implementing Rules and Regulations, and related issuances from the National Privacy Commission.

Personal Data” as used in this Privacy Notice, refers to all types of personal information including:

  • Personal Information” or any information in the possession of, or likely to come into the possession of Rentpad, from which the identity of an individual is apparent or can be reasonably and directly ascertained by Rentpad, or when put together with other information would directly and certainly identify an individual

  • Sensitive Personal Information” or personal information: i) about an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations; ii) about an individual’s health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such individual, the disposal of such proceedings, or the sentence of any court in such proceedings; iii) issued by the government agencies peculiar to an individual which includes, but is not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; iv) specifically established by an executive order or an act of Congress to be kept classified.

We use cookies on our website. We will ask you to consent to our use of cookies when you visit our website and avail of our services. You may view our Cookies Policy here.

Rentpad has privacy controls which affect how we will process your Personal Data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and/or email notifications and limit the publication of your Personal Data. You can access these privacy controls via your Account page.

Data We Collect From You

Your Personal Data is required in order for you to use this website and enjoy our services. In this regard, we may collect and process the following categories of Personal Data from you:

a. Usage Data – about your use of our website and services, and may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

b. Account and Profile Data – your personal profile on our website which include the name and email address you provide us, mobile number, profile pictures, occupation, and rent details.

c. Inquiry Data – information contained in any inquiry you submit to us regarding goods and/or services we offer which may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.

d. Transaction Data – information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website.

How We Use Your Data

We collect and process your Personal Data only with your consent and for the following purposes:

  1. To allow you to make inquiries about relevant goods and/or services, and match your inquiries to potential third party suppliers of those goods and services identified on our platform;

  2. To provide the services and personalize your experience with us;

  3. To communicate with you about the services we render;

  4. To promote, market, and drive engagement with the services;

  5. To fulfill legitimate business interests such as but not limited to the proper administration of our website, monitoring and improving our website and services;

  6. To enable the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract;

  7. To comply with obligations under applicable laws;

  8. To establish, exercise, or defend legal claims;

  9. To fulfill any other purposes directly related to the above-stated purposes.

Sharing Your Personal Data with Others

We may disclose your Account and Inquiry Data to one or more of those selected third party suppliers of goods and services identified on our platform for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services based on the inquiries that you submit. Such third parties will act as a personal information controller in relation to your Personal Data that we supply to them. Upon contacting you, such third party shall supply to you a copy of its own privacy policy, which shall govern that third party's use of your Personal Data.

Further, your Personal Data may be disclosed where it is required to satisfy any applicable law, regulation, legal process or enforceable governmental request.

When Personal Data is disclosed to third parties or when the processing of Personal Data is outsourced by Rentpad to a third party, the processing will be subject to written agreements between Rentpad and the third parties processing the Personal Data, in accordance with the requirements of the law and regulations.

Your Rights as Data Subjects

You have rights under data protection laws. Your principal rights under data protection laws are:

(a) the right to be informed of the existence of processing of Personal Data;

(b) the right to access your Personal Data;

(c) the right to object or restrict processing or your Personal Data;

(d) the right to erasure or blocking of Personal Data;

(e) the right to rectification of your Personal Data;

(f) the right to Data Portability;

(g) the right to lodge a complaint before the National Privacy Commission; and

(h) the right to damages.

You may exercise any of your rights in relation to your Personal Data by written notice to us through our contact details provided below.

Account Protection and Management

You access your Rentpad account through a link we send to the email address you provided us. We do not require a separate password for you to access your Rentpad account in order to afford you greater protection, privacy, and convenience in the use of our website.

Retaining and Deleting Your Personal Information

We do not keep your Personal Data longer than necessary. We observe the following retention periods:

(a) Personal Data will be retained as long as you are signed up, actively and regularly using the platform

(b) Personal Data will be deleted once you request the deletion of your account

(c) Personal Data of inactive/dormant users will be automatically deleted from the system. Inactive/dormant users shall refer to those users which do not use the account for a period of three (3) years.

You may request for the deletion of your Personal Data by contacting us through our contact details if you no longer wish to keep your account. We will promptly delete your data from our servers upon receipt of your request.

Amendments and Updates

We may update this policy from time to time by publishing a new version on our website. Thus, we advise you to review this page periodically for any changes. We may notify you of changes to this policy by email or through the private messaging system on our website. These changes are effective immediately, after they are posted on this page.

Security of Information

Your personal information is kept on our servers. We do our best to protect your data against various threats using available technologies and tools such as encryption, physical security, and the like. However, it is a general rule that no method of transmission over the internet, or methods of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. We recognize that our system is not foolproof but we assure you that we provide the necessary safeguards to protect your data privacy.

Our Details

In case of complaints, concerns, or questions regarding our Privacy Notice or if you wish to exercise your data subject rights, you may contact our data privacy officer:

Data Protection Officer

Dedicated email address: [email protected]

This website is owned and operated by Rentpad Software Development.